How can we help?
Need help with one of our games? Send us the details and we’ll make sure your request reaches the right place.
A few details help us solve it faster.
Please tell us which game you are playing, your platform, what happened and — if possible — include screenshots or a video link.
Tell us what happened.
Quick answers.
What should I include in a bug report?
Please include the game name, platform, device if relevant, what happened, and the steps that caused the problem. A screenshot or short video is especially useful.
I lost progress. What should I send?
Tell us which game and platform you use, when you last saw the correct progress and what changed. Do not send passwords or sensitive account information.
Can I send feedback or feature ideas?
Yes. Player feedback is welcome. Use the support form and choose “Feedback” as the issue type.
I have a new game idea, not a support issue.
Use the Game Ideas section on the Akman Group homepage. That area is intended for new concepts, prototypes and collaboration ideas.